We can guarantee that you will receive the best IT care and expertise resulting in business growth and dependability. We offer preventative maintenance care packages to monitor critical performance criteria/services, patch management, network device inventory & asset tracking, antivirus software/updates, Spyware scanning/removal, and disk space monitoring. Additionally, we provide remote support to our client’s workstations to avoid disrupting your daily workflow, adding to your productivity. Below is an outline of our three Managed Services tiers.
Guaranteed Response Times
Same Day
4 Hours
Immediate
R3 Support Application
Microsoft & 3rd Party App Updates
24/7/365 Infrastructure Monitoring
Managed SMB Firewall
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Unlimited Remote Support1
Onsite Support1
VIP Rates
After-Hours Support1
VIP Rates
VIP Rates
VIP Rates
O365 License & Support
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365 Standard E
365 Standard E
Onsite Moves/Changes
VIP Rates
Managed Anti-Virus/Anti-Malware
Managed Backup & Disaster Recovery2
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100GB/user/month
100GB/user/month
MS Teams Web Conf & Sharepoint Starter
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Technologies Expense Assessment Report
Yearly
Yearly
Yearly
Password Management System
Simulated Phishing Attack
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Bi-Annual
Quarterly
Vulnerability Scan/Penetration Test
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Bi-Annual
Quarterly
IT Documentation
Monthly Executive Report
Asset & Inventory Management Report
Annual
Annual
Bi-Annual
IT Budget Preparation
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Annual
Bi-Annual
Technology Business Review Meeting(s)
Quarterly
Monthly
Monthly
Security Awareness Training
End User Training Program
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Ask us!
Technology Savvy Session
Bi-Annual
Quarterly
Monthly